Thank you for shopping with us! We strive to provide the highest quality products and services. However, we understand that sometimes issues may arise. Please review our return policy below:

1. Eligibility for Returns

We accept returns only under the following conditions:

  • Broken Items: If the item you received is broken or damaged upon arrival.
  • Missing Items: If your order is incomplete or missing items that were confirmed as part of your purchase.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support:
  • Email: support@inaragroups.com
  • Phone: +91 63617 70510
  • Include your order number, a detailed description of the issue, and photographs of the broken item (if applicable).
  1. Return Authorization:
  • Upon reviewing your request, our customer support team will provide a Return Merchandise Authorization (RMA) number and further instructions.
  • Returns without an RMA number will not be accepted.
  1. Return Shipping:
  • Pack the item securely in its original packaging (if available).
  • Include a copy of the receipt or proof of purchase.
  • Clearly write the RMA number on the outside of the package.
  • Ship the package to the address provided by our customer support team.

3. Inspection and Processing

  • Once we receive your return, we will inspect the item to verify the claim.
  • If the item is confirmed to be broken or missing, we will process a refund or replacement at no additional cost to you.
  • Refunds will be issued to the original payment method within [Insert Time Frame, e.g., 7-10 business days].

4. Non-Returnable Items

  • Items that are not broken or missing parts are not eligible for return.
  • Custom-made or personalized items cannot be returned unless they arrive damaged or defective.

5. Exceptions and Clarifications

  • If the item was damaged during shipping, please contact us within [Insert Time Frame, e.g., 48 hours] of receiving the package.
  • For any other issues not covered in this policy, please contact our customer support team for assistance.

6. Contact Us

If you have any questions about our return policy, please contact us:

  • Email: support@inaragroups.com
  • Phone: +91 63617 70510

Thank you for your understanding and cooperation.

Sincerely,

Inara Groups